The adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to fix it.

Fortunately, there are plenty of things you can do to improve your customer support. Check out this Quick Tip on how to transform your customer service into a five-star experience.

Being Communicate Transparently All Along The Value Chain

Ensure that you have transparent communication all along the value chain.

For example, if you manufacture a product, it’s critical for the team to communicate, from materials receipt through to assembly, testing, shipping and onsite use.

The customer feedback from onsite product use can be fed back into the value chain so that learning occurs, and the customer constantly benefits from improvement.

- Lisa Walsh, Beacon Executive Coaching

Originally published on Forbes Coaches Council.