Quick Tip: How Coaches Can Mitigate The Potential Fallout From A Poor Review

As a professional coach, no matter how hard you work or how many people’s lives you help change for the better, there is bound to be someone with a negative view of your efforts. Reading a poor review online—or hearing anything other than positive feedback about your services—not only feels terrible, it can also make you worry about how the fallout might impact your business.

Before getting overwhelmed by thoughts about the potential damage it could do to your reputation, remember that there are ways to mitigate the possible consequences of a bad review.

Reach Out To Explore The Basis Of Their Opinions

I would immediately reach out to the client, if possible, and explore the basis of their opinion. Assuming that I can understand the basis of their review, I would invite the client to explore and co-create ways I could be of better service. Then, I would offer to provide them with a complementary session to implement the solutions we created together. Hopefully, they would write a glowing review.

- Lisa Walsh, Beacon Executive Coaching

Originally published on Forbes Coaches Council.